Page 316 - Malaysia 2016
P. 316
2016
Consumerism Standards Division Franchise Development Unit
Standards Development Unit was This Unit is responsible for policy structuring,
established in 2003 under the Consumer planning, implementing, coordinating and
Affairs Division. On 10 January 2010, the unit monitoring the Franchise Development
was upgraded as Consumerism Standards Programme. Register the franchise
Division and is one of the core divisions according to the Franchise Act 1998, and
under the Ministry’s main wing of Franchise Enforce the Franchise Act 1998.
and Consumerism. This division is responsible
to review, formulate and implement Franchise Development Unit
legislations related to safety standards Level 1 (Block menara),
on consumer goods. The division is also No. 13 Persiaran Perdana,
responsible to disseminate information to Precinct 2, 62623 Putrajaya
all levels of societies on issues pertaining to Tel: 03-8000 8000 | Fax: 03-8882 5583
standards and consumer goods safety in
accordance with the National Consumer Consumer Claims Tribunal
Policy (NCP).
The Consumer Claims Tribunal is an
Consumerism Standards Division independent body which is tasked to
Level 4, No. 13 Persiaran Perdana, hear and adjudicate consumer claims
Precinct 2, 62623 Putrajaya made under the Act and is subject to
Tel: 03-8000 8000 | Fax: 03-8882 5983 the provisions of the Consumer Protection
Act 1999. The Consumer Claims Tribunal
Legal Division was established to provide an alternative
channel or facility to a consumer to
The Legal Division is responsible for providing recover damages and compensation
legal advice to the Ministry in accordance from a supplier or manufacturer in a simple,
with the provisions of the constitution and cheap and quick way.
other laws under the jurisdiction of the
Ministry. The Division also formulates and Consumer Claims Tribunal
reviews Bills or subsidiary regulations under Level 5 (podium 2),
the jurisdiction of the Ministry. Besides that, No. 13 Persiaran Perdana,
this Division also plays its role in carrying out Precinct 2, 62623 Putrajaya
the duties of prosecution. Tel: 03-8000 8000 | Fa : 03-8882 5831
Legal Division Competition Appeal Tribunal
Level 5 (Menara) The Competition Appeal Tribunal is an
independent judicial body established
No. 13 Persiaran Perdana, on 1 January 2012 to provide justice to
all parties involved in cases of operating
Precinct 2, 62623 Putrajaya the Malaysian Competition Commission.
Tel: 03-8000 8000 | Fax: 03-8882 5824 Any decisions made by the Competition
Commission of Malaysia can be brought
Industry Services Division to the Hearing Tribunal for appeal.
This Division is responsible for formulating Competition Appeal Tribunal
policies and guidelines, planning, Level 9 (Menara),
implementing, coordinating and No. 13 Persiaran Perdana,
monitoring the services that are not Precinct 2, 62623 Putrajaya
regulated. Te : 03-8000 8000
Industry Services Division Delivery Management Office (DMO)
Level 9 (Block Menara), Delivery Management Office (DMO) was
established in 2011 aimed at strategizing,
No. 13 Persiaran Perdana, implementing and monitoring 13 Entry
Point Projects (EPPs) under the National
Precinct 2, 62623 Putrajaya
Tel: 03-8000 8000 | Fax: 8882 6490
Consumerism Standards Division Franchise Development Unit
Standards Development Unit was This Unit is responsible for policy structuring,
established in 2003 under the Consumer planning, implementing, coordinating and
Affairs Division. On 10 January 2010, the unit monitoring the Franchise Development
was upgraded as Consumerism Standards Programme. Register the franchise
Division and is one of the core divisions according to the Franchise Act 1998, and
under the Ministry’s main wing of Franchise Enforce the Franchise Act 1998.
and Consumerism. This division is responsible
to review, formulate and implement Franchise Development Unit
legislations related to safety standards Level 1 (Block menara),
on consumer goods. The division is also No. 13 Persiaran Perdana,
responsible to disseminate information to Precinct 2, 62623 Putrajaya
all levels of societies on issues pertaining to Tel: 03-8000 8000 | Fax: 03-8882 5583
standards and consumer goods safety in
accordance with the National Consumer Consumer Claims Tribunal
Policy (NCP).
The Consumer Claims Tribunal is an
Consumerism Standards Division independent body which is tasked to
Level 4, No. 13 Persiaran Perdana, hear and adjudicate consumer claims
Precinct 2, 62623 Putrajaya made under the Act and is subject to
Tel: 03-8000 8000 | Fax: 03-8882 5983 the provisions of the Consumer Protection
Act 1999. The Consumer Claims Tribunal
Legal Division was established to provide an alternative
channel or facility to a consumer to
The Legal Division is responsible for providing recover damages and compensation
legal advice to the Ministry in accordance from a supplier or manufacturer in a simple,
with the provisions of the constitution and cheap and quick way.
other laws under the jurisdiction of the
Ministry. The Division also formulates and Consumer Claims Tribunal
reviews Bills or subsidiary regulations under Level 5 (podium 2),
the jurisdiction of the Ministry. Besides that, No. 13 Persiaran Perdana,
this Division also plays its role in carrying out Precinct 2, 62623 Putrajaya
the duties of prosecution. Tel: 03-8000 8000 | Fa : 03-8882 5831
Legal Division Competition Appeal Tribunal
Level 5 (Menara) The Competition Appeal Tribunal is an
independent judicial body established
No. 13 Persiaran Perdana, on 1 January 2012 to provide justice to
all parties involved in cases of operating
Precinct 2, 62623 Putrajaya the Malaysian Competition Commission.
Tel: 03-8000 8000 | Fax: 03-8882 5824 Any decisions made by the Competition
Commission of Malaysia can be brought
Industry Services Division to the Hearing Tribunal for appeal.
This Division is responsible for formulating Competition Appeal Tribunal
policies and guidelines, planning, Level 9 (Menara),
implementing, coordinating and No. 13 Persiaran Perdana,
monitoring the services that are not Precinct 2, 62623 Putrajaya
regulated. Te : 03-8000 8000
Industry Services Division Delivery Management Office (DMO)
Level 9 (Block Menara), Delivery Management Office (DMO) was
established in 2011 aimed at strategizing,
No. 13 Persiaran Perdana, implementing and monitoring 13 Entry
Point Projects (EPPs) under the National
Precinct 2, 62623 Putrajaya
Tel: 03-8000 8000 | Fax: 8882 6490
